Customer Awareness

Internet Banking

  • Avoid accessing your Internet Banking account from a cyber cafe or a shared computer.However, if you happen to do so change your passwords from your own computer.
  • Every time you complete your online banking session, log off from the bank website. Do not just close your browser.
  • To access FV Bank's Internet Banking, always type in the correct URL ( into your browser window. Never click a link that offers to take you to our website.
  • If your log-in IDs or passwords appear automatically on the sign-in page of a secure website, you should disable the "Auto Complete" function to increase the security of your information.

  • To disable the "Auto Complete" function:

    • Open Internet Explorer and click "Tools" > "Internet Options" > "Content".
    • Under "Personal Information", click "Auto Complete".
    • Uncheck "User names and passwords on forms" and click "Clear Passwords".
    • Click "OK".

  • Change your Internet Banking password after your first log-in, and thereafter regularly (at least once in a month).
  • Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords.
  • For additional security to financial transactions through Internet Banking, enable 2 factor Authentication from within your profile area. This will add a layer of security to your login.
  • Never share your Internet Banking passwords with others, even family members. Do not reveal them to anybody, not even to an FV Bank employee.
  • Always check complete details of the bank account before initiating bank transfers. In case any fraudulent transaction is observed, immediately report the details to your bank.

Mobile Banking Safety Tips

  • Set up a Pin/password to access the handset menu on your mobile phone
  • Register/ update your mobile number and e-mail ID for alerts to keep track of your banking transactions.
  • If you have to share your mobile with anyone else or send it for repair/maintenance

    • Clear the browsing history
    • Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information
    • Block your mobile banking applications by contacting your bank. You can unblock them when you get the mobile back

  • Do not save confidential information such as your debit/credit card numbers, CVV numbers or PIN's on your mobile phone
  • Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated
  • Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades
  • Password-protect your mobile device to protect against unauthorised access. Set up a Pin/password that is difficult to crack
  • Never leave your mobile phone unattended
  • Avoid using unsecured Wi-Fi, public or shared networks
  • Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone's built-in operating system to control it outside the vendor's original intention) exposes the device to additional malware and gains administrative or privileged access of OS
  • Log out from online mobile banking or application as soon as you have completed your transactions. Also make sure you close that window
  • Be aware of shoulder surfers. Be extra careful while typing confidential information such as your account details and password on your mobile in public places


Phishing is a global problem faced by Banks worldwide. It is an attempt to 'fish' for your banking details. Phishing could be an e-mail that appears to be from a known institution like banks / a popular website.

Please note that Banks will never ask for confidential data like login and transaction password, One Time Password (OTP) etc.

How to identify a Phishing attempt?

  • Unsolicited emails, calls from strangers or websites asking for confidential banking details
  • Messages asking for urgent action due to security reasons
  • Links received in emails to access known websites
  • To check the actual website, roll the cursor over the link or check for https:// where "s" stands for 'secure site'
  • The fraudster may use bank's email address, domain name, logo, etc to give an authentic look to the fake email. Such fake emails will always encourage you to click on to a link to verify or update your confidential account information
  • The links embedded in such fake emails may sometimes look authentic but when you move the cursor/pointer over the link, there may be an underlying link/url to a fake website

How to avoid Phishing?

  • Do not open spam mails. Be especially cautious of e-mails that:

    • Come from unrecognized senders.
    • Try to upset you into acting quickly by threatening you with frightening information.

  • Do not click on links, download files or open attachments in e-mails from unknown senders.
  • Protect your computer by installing effective anti-virus / anti-spyware / personal firewall on your computer / mobile phone and update it regularly.
  • Check your online accounts and bank statements regularly to ensure that no unauthorized transactions have been made.
  • Type the web address in the browser. Do not use links received in e-mails.
  • In case you have used a cyber cafe / shared computer, change your passwords from your own computer.
  • Register for e-mail and mobile alerts to check your account regularly.
  • Report any fraudulent incident to the Bank on the email or number mentioned on the official website.
  • Always access your bank website by typing the URL in the address bar of your browser only
  • If you get an email asking for personal or credit/debit card information, please do not provide this information no matter how 'genuine' the page appears to be. Such pop-ups are most likely the result of malware infecting your computer. Please take immediate steps to disinfect your device
  • Any bank or their representative will never send you emails to get your personal information, password or one-time password. Such e-mails are an attempt to fraudulently withdraw money from your account through Internet Banking

Fraud prevention

Whilst the Bank will take the necessary preventive measures to minimize the threat of fraud, please continuously monitor your account and take precautions to ensure that all transactions are authorised.

Examples of transactions:

  • Bill payment via Current Account/ Savings Account (Debit Card) or Credit Card
  • Recurring direct debits or Autopay-in arrangements
  • Purchases made online from your Debit Card or Credit Card

Contact Us

  • If you are unable to log in to your Internet Banking account.

Please call our Customer Care or email at

*Disclaimer: Some products and services may not yet be available. Please contact for more details.*